Shipping Policy for Cotopaxc

Last Updated: 2025.09.17

At Cotopaxc, we strive to get your outdoor gear and apparel to you as quickly and seamlessly as possible, no matter where you are in the world. This Shipping Policy outlines our order processing timelines, delivery expectations, shipping methods, and other key details to help you track and plan for your purchase. By placing an order with us, you agree to the terms of this policy, which aligns with our Terms of Purchase.

1. Order Processing Timeline

Before your order ships, we first process and prepare it for dispatch. Here’s what you can expect:

Processing Period: Most orders are processed within 1–3 business days of being placed. Business days exclude weekends (Saturday, Sunday) and major public holidays (e.g., Christmas, New Year’s Day, Thanksgiving), during which processing may be delayed.
Processing Steps: Our team verifies your order details (e.g., payment confirmation, shipping address accuracy), checks product stock, and packages your items securely to prevent damage during transit.
Order Confirmation & Dispatch Notifications:
You’ll receive an order confirmation email immediately after placing your order, confirming we’ve received your request.
Once your order is processed and shipped, you’ll get a dispatch confirmation email with a tracking number (where available) and a link to monitor your shipment.

2. Shipping Coverage: Global Free Shipping

We offer free standard shipping on all orders worldwide—no minimum purchase requirement, no hidden fees, and no regional restrictions. Whether you’re ordering from North America, Europe, Asia, Australia, or elsewhere, you won’t be charged for shipping at checkout.

No Exceptions: This free shipping benefit applies to all products in our catalog (e.g., hiking boots, tents, jackets, camping gear) and all delivery destinations.
Shipping Carriers: We partner with trusted global carriers (e.g., FedEx, UPS, DHL, local postal services) to ensure reliable delivery. The carrier assigned to your order may vary based on your location, package size, and shipping volume, but we always prioritize carriers with a track record of timely and secure delivery.

3. Delivery Timeline

After your order is dispatched, standard delivery typically takes 6–12 business days to reach your destination. This timeline applies to all international and domestic shipments (no distinction between local and global delivery) and is based on average transit times.

Factors Affecting Delivery: While we aim to meet this timeline, delivery may be delayed by circumstances beyond our control, including:
Customs clearance procedures (common for international shipments—you may need to provide additional documentation if requested by local customs);
Extreme weather events (e.g., hurricanes, snowstorms) or natural disasters;
Carrier disruptions (e.g., strikes, capacity shortages);
Incomplete or incorrect shipping addresses (e.g., missing apartment numbers, misspelled city names).
No Expedited Shipping: At this time, we do not offer expedited or express shipping options (e.g., 2-day delivery, overnight shipping). All orders are shipped via our standard global shipping method to ensure consistency and free coverage for all customers.

4. Shipping Address Requirements

To ensure your order arrives on time and to the correct location, please follow these guidelines when providing your shipping address:

Accuracy: Enter your full, detailed address, including:
Street name and house/apartment/unit number;
City, state/province/region, and postal/zip code;
Country (please select from our dropdown menu to avoid errors).
PO Boxes: We can ship to PO Boxes in most countries, but delivery times may be slightly longer (up to 15 business days) due to reliance on local postal services. If your location only accepts PO Box deliveries, please note this in the “Special Instructions” field at checkout.
Address Changes: If you need to update your shipping address after placing an order, contact us immediately at [email protected]. We can only modify addresses if your order has not yet been processed or dispatched—once a shipment is in transit, we cannot redirect it.

5. Shipment Tracking

Most orders include tracking functionality to help you monitor progress from our warehouse to your door:

Tracking Availability: A tracking number is included with all shipments (except for small, low-value items shipped via local postal services in remote regions, where tracking may not be available). You’ll find this number in your dispatch confirmation email.
How to Track: Click the tracking link in your dispatch email, or visit the carrier’s website (e.g., FedEx.com, UPS.com) and enter your tracking number. Tracking updates may take 24–48 hours to appear after dispatch, as carriers need time to scan and log the shipment.
Tracking Limitations: While tracking provides visibility into transit, it may not show real-time updates for every step (e.g., customs clearance progress). If your tracking hasn’t updated in 3+ business days, contact us for assistance.

6. Customs, Duties, and Taxes

For international shipments, please note the following:

Customs Responsibilities: You are responsible for complying with local customs laws in your country, including any required documentation (e.g., import declarations). We include a commercial invoice with all international orders to facilitate customs clearance, which lists the product description, value (in USD), and quantity.
Duties & Taxes: Cotopaxc’s free shipping does not cover customs duties, import taxes, or other fees imposed by your country’s government. These charges are determined by local customs authorities and are your responsibility to pay upon delivery. We recommend checking with your local customs office before placing an order to understand potential additional costs.
Refusal of Delivery: If you refuse to pay customs duties/taxes and the order is returned to us, you will be responsible for the cost of return shipping (deducted from any refund) and may incur a restocking fee if the product is no longer in sellable condition.

7. Missing, Lost, or Damaged Shipments

We take every care to ensure your order arrives safely, but issues may occasionally arise. Here’s how we address them:

Missing Shipments: If your order hasn’t arrived within 15 business days of dispatch (exceeding our 6–12 day timeline), contact us at [email protected] with your order number and tracking number. We’ll investigate with the carrier to locate the shipment.
Lost Shipments: If the carrier confirms the shipment is lost, we will either:
Send a replacement order to you for free (if stock is available); or
Process a full refund to your original payment method (per our Refund Policy).
Damaged Shipments: If your order arrives damaged (e.g., broken zippers, torn fabric, dented gear), notify us within 7 days of delivery. Include photos of the damage, the packaging, and your order number. We will arrange for a free replacement or full refund, and cover the cost of returning the damaged item (if required).

8. Shipping for Special Cases

Pre-Order Items: If you order a product marked “Pre-Order,” we will ship it within 1–3 business days of the product becoming in stock. You’ll be notified via email when the pre-order item is dispatched, and the standard 6–12 day delivery timeline will apply from that date.
Large/Heavy Items: For oversized or heavy gear (e.g., large tents, backpacking stoves), shipping may take 1–2 extra business days to process (due to special packaging requirements), but delivery still falls within the 6–12 day window.

9. Contact Us

If you have questions about your shipment, need help tracking an order, or have concerns about delivery, please contact our customer support team:

Email: [email protected]

We aim to respond to shipping-related questions within 1–2 business days and resolve issues as quickly as possible to get your outdoor gear to you for your next adventure.

Thank you for choosing Cotopaxc—we can’t wait for you to use your new gear!

The Cotopaxc Team