Terms of Purchase for Cotopaxc

Last Updated: 2025.09.17

These Terms of Purchase (“Terms”) govern all purchases of outdoor gear, apparel, and other products (collectively, “Products”) from Cotopaxc (“we,” “us,” or “our”) through our website www.cotopaxc.com (the “Site”). By placing an order on the Site, you (“you” or “Customer”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.

1. Order Placement and Confirmation

1.1 Order Submission

When you place an order on the Site, you are making a binding offer to purchase the selected Products at the listed price, subject to these Terms. All orders are subject to our acceptance; we reserve the right to reject or cancel any order for any reason, including but not limited to:

  • Insufficient stock of the requested Product(s);
  • Errors in Product pricing, descriptions, or availability;
  • Suspected fraudulent activity or violation of these Terms;
  • Incomplete or inaccurate shipping information provided by you.

1.2 Order Confirmation

Upon receiving your order, we will send a confirmation email to the email address associated with your account (or provided during checkout) acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. A separate “Order Shipped” email, containing tracking information (where available), will be sent once your order has been processed and dispatched—this email signifies our formal acceptance of your order.

2. Pricing and Payment

2.1 Currency and Pricing

All Product prices listed on the Site are in United States Dollars (USD) and include applicable taxes (where required by law). Prices are subject to change without prior notice, but we will charge the price displayed at the time you submit your order (provided the order is accepted by us).

2.2 Payment Methods

We accept major credit/debit cards (e.g., Visa, Mastercard, American Express), PayPal, and other secure payment methods indicated at checkout. By providing payment details, you confirm that the payment method is valid and that you are authorized to use it. We do not store full payment card information; all payment processing is handled by trusted third-party payment providers (in compliance with our Privacy Policy) to ensure security.

2.3 Payment Authorization

We may pre-authorize the payment amount at the time of order placement to verify the availability of funds. This pre-authorization will be converted to a full charge once your order is shipped. If your order is rejected or canceled, any pre-authorization hold will be released (processing times for release may vary by your payment provider).

3. Shipping and Delivery

3.1 Processing and Shipping Timelines

  • Order Processing: We aim to process and dispatch all orders within 1–3 business days of order confirmation (excluding weekends, public holidays, and peak seasons, where slight delays may occur).
  • Delivery Timeline: After dispatch, standard delivery typically takes 6–12 business days to reach the destination, regardless of the shipping location. Delivery times are estimates only and may be affected by factors beyond our control (e.g., customs delays, carrier disruptions, extreme weather).

3.2 Global Free Shipping

We offer free standard shipping on all orders worldwide, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout.

3.3 Shipping Tracking

Once your order is shipped, we will provide a tracking number via email. You can use this number to monitor the status of your delivery through the carrier’s website. We are not responsible for delays in delivery caused by the carrier or incorrect shipping information provided by you.

3.4 Shipping Address

You are responsible for providing accurate, complete, and up-to-date shipping information at checkout. We are not liable for orders shipped to incorrect addresses due to your error, nor for orders that are lost, stolen, or returned to us as a result of undeliverable address details. If you need to update your shipping address after placing an order, please contact us immediately at [email protected]—we cannot guarantee address changes once the order has been processed.

4. Returns and Refunds

4.1 Eligibility for Returns

You may return any unused, unworn, and undamaged Product(s) (in their original packaging, with all tags and accessories intact) for a refund within 60 days of the delivery date. The following items are not eligible for returns:

  • Custom or personalized Products;
  • Items that have been used, washed, or damaged by you;
  • Final sale items (clearly marked as “Final Sale” on the Product page).

4.2 How to Initiate a Return

To start a return:

  1. Contact our customer support team at [email protected] with your order number, the name of the Product(s) you wish to return, and the reason for the return.
  2. We will review your request and, if approved, send you a return authorization (RA) number and instructions for shipping the Product(s) back to us.
  3. Package the Product(s) securely, include the RA number on the package, and ship the return to the address provided in the RA instructions. You are responsible for the cost of return shipping, unless the return is due to a defect in the Product or an error on our part (e.g., wrong item shipped).

4.3 Refund Processing

  • Once we receive and inspect the returned Product(s) (to confirm eligibility), we will initiate a refund to the original payment method used for the purchase.
  • Refunds typically take 5–10 business days to appear in your account, depending on your payment provider’s processing times.
  • We will deduct no restocking fees from your refund—you will receive a full refund of the purchase price (excluding return shipping costs, unless the return is due to our error).
  • If you received a free gift with your order and wish to return the main Product, the free gift must also be returned (in unused condition) to be eligible for a full refund.

5. Product Availability and Descriptions

We make every effort to ensure that Product descriptions, images, sizes, and pricing on the Site are accurate and up-to-date. However, we do not warrant that Product descriptions or images are error-free, complete, or current. In the event of a discrepancy between the Site description and the actual Product, we reserve the right to correct the error and, if necessary, cancel your order (with a full refund if you have already paid).

Product availability is subject to change without notice. We will notify you promptly if a Product you ordered is out of stock after order placement, and we will either offer a substitute Product (with your consent) or issue a full refund.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase, use, or inability to use the Products (including but not limited to lost profits, inconvenience, or travel costs).
  • Our total liability for any claim related to your order (whether for breach of contract, negligence, or otherwise) shall not exceed the total purchase price of the Product(s) in question.
  • We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control (e.g., natural disasters, pandemics, carrier strikes, or supply chain disruptions).

7. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated Terms on the Site. Your continued use of the Site or placement of orders after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

8. Contact Us

If you have any questions, concerns, or issues related to these Terms of Purchase, your order, returns, or refunds, please contact our customer support team at:

Email: [email protected]

Subject Line: “Terms of Purchase Inquiry”

We will respond to your inquiry as promptly as possible and work to resolve any issues to your satisfaction.

Thank you for choosing Cotopaxc for your outdoor adventure gear needs.

The Cotopaxc Team